TL;DR

Google Workspace’s second annual survey of workers aged 22-39 reveals three key trends: young professionals want AI that matches their personal communication style, they actively architect their own AI workflows, and they increasingly use AI as a confidence-building tool for career development.

Personalisation Over Generic Outputs

The research, conducted with the Harris Poll, found that young leaders desire AI tools delivering customised responses that reflect their individual communication style and tone. Generic AI outputs fail to meet their expectations—they want technology that adapts to how they naturally communicate.

Active AI Architects

Rather than passively accepting AI tools, this demographic demonstrates a hands-on approach to implementation. Young professionals function as architects of their own technological workflows, actively shaping how AI integrates into their daily work processes rather than simply using pre-configured solutions.

AI as Career Development Tool

Perhaps most notably, AI is increasingly serving as a confidence-building instrument. Young workers rely on it as an important resource for advancing their career growth and skill development, using it not just for task completion but for professional advancement.

Looking Forward

The findings suggest organisations deploying AI tools should consider personalisation features that allow workers to customise outputs to their communication preferences. As Google Workspace’s VP of Product Yulie Kwon Kim notes, understanding these emerging trends in workplace AI adoption is crucial for meeting the expectations of younger professional populations.

Source: Google